TERMS & CONDITIONS

1. Cleaning Services

  • The service will be for such cleaning duties as agreed between you and Bayside Total Cleans at the time of booking. You will be sent a cleaning checklist prior to the clean commencing of what will be included in your clean.

  • All cleaning products and equipment required to service your property are provided by Bayside Total Cleans.

  • If, at any time prior to, or during your service, an employee feels there is a safety issue, they can terminate the service at their discretion.

2. Customer Responsibilities

  • The customer will provide a safe working environment for our staff to perform the service.

  • The customer will leave access unobstructed to those areas of the property requiring the service.

  • The customer will provide our staff access to all service utilities, including hot and cold water, electricity and rubbish bins, as required to complete the service.

  • Prior to the commencement of the service the customer will inform our staff of any hazards, slippery surfaces, risks or dangers that the customer is aware of.

3. Payment terms

  • REGULAR/ONGOING RESIDENTIAL CLEANS:

    The customer agrees to pay within 24 hours of completion of service. Payments can be made via cash, card or direct deposit.

  • END OF LEASE, ONCE-OFF AND INITIAL CLEANS:

    The customer agrees to pay in full the day before the scheduled clean or 50% prior to the clean commencing and the remaining 50% to be paid on the day the clean is completed. Payments can be made via cash, card or direct deposit.

  • COMMERCIAL CLEANS: 

    Payment policies may differ for commercial clients, and will be as per each individual commercial cleaning contract.

4. Late Payment Fee

  • The customer agrees to pay in full, within 24 hours of the invoice date.

  • The customer agrees to pay a late fee administration charge of $10 per day for each day after that payment is not received.

6. Quotations

  • At Bayside Total Cleans we pride ourselves on accurate quotes. Whilst our online quote system will give you an estimate, we will always confirm the exact price of the clean before commencing the clean on the day.

  • If a service is requested outside of the original quote (e.g., addition of an oven or window clean) you will be informed of any extra cost before work commences.

7. CancelLation policy

  • Any changes to the day/time of the service originally agreed to between you the customer and Bayside Total Cleans must be advised no less than 24 hours, and the price agreed on, prior to the service commencing.

  • Please be advised that if we receive less than 24 hours notice of cancellation, Bayside Total Cleans will charge a 50% cancellation fee, up to the amount of $150.

LOCKOUT FEE: Please understand that all bookings are priced and planned to a strict schedule and thus it is important to us to have access at the time of the booking. In the circumstance that our staff are not able to get access at the time of the booking, we will attempt to contact you and we will wait up to 15 minutes. If you do not contact our staff or show up within 15 minutes, we will have to cancel the booking and you will be charged the 50% cancellation fee, up to the amount of $150.

8. Changes to scope of services

  • Any changes to the service originally agreed to between you the customer and Bayside Total Cleans must be advised, and the price agreed on, prior to the service commencing.

9. Complaints

  • Customers must report dissatisfaction with the service provided, within 24 hours of completion of the service. We will endeavor to resolve the problem quickly and efficiently.

10. Your Details/Personal Information

  • We at Bayside Total Cleans agree not to share any information provided by the customer with any third party not directly involved in the provision of the service (unless required to do so by law).

11. Subject to price changes

  • Any changes to our pricing will be advised to you and agreed upon prior to any service/s commencing.